Guest Information

All guests are expected to conduct themselves responsibly and follow all safety instructions provided by the chauffeur.

Standing while the vehicle is in motion, excessive intoxication, illegal substances, vandalism, smoking or vaping inside the vehicle, or any behavior deemed unsafe is strictly prohibited.

The chauffeur has full authority to terminate the experience immediately if safety or conduct standards are violated. In such cases:

• No refunds will be issued

• Cleaning or damage fees may apply

• Additional charges may be assessed for early termination

All bookings are subject to minimum hour requirements and confirmation upon receipt of payment.

Cancellation Policy:

• Cancellations more than 7 days prior to the scheduled experience may be eligible for a partial refund, excluding the non-refundable booking fee.

• Cancellations within 7 days of the scheduled experience are non-refundable.

• Same-day cancellations are non-refundable.

Refunds are not provided for:

• Late arrivals or no-shows

• Early termination due to misconduct

• Weather conditions unless deemed unsafe by Tru Luxe Coaches

• Client-requested route or itinerary changes

Alcohol consumption is permitted only where allowed by law. Tru Luxe Coaches does not provide alcohol unless explicitly stated in a written agreement.

All passengers consuming alcohol must be of legal drinking age. Excessive intoxication, disorderly conduct, or illegal activity will result in immediate termination of the experience without refund.

Tru Luxe Coaches assumes no responsibility for passenger actions before, during, or after the experience related to alcohol consumption.

Tru Luxe Coaches respects your privacy and is committed to protecting your personal information. Information collected through our website or booking process is used solely for service delivery, communication, and internal business purposes.

We do not sell or share personal information with third parties except as required by law or to complete requested services. By using our website or booking an experience, you consent to this privacy policy.

All reservations with Tru Luxe Coaches require a booking fee at the time of confirmation. The booking fee secures the date, vehicle availability, and scheduling resources and is non-refundable.

The booking fee is applied toward the total experience cost unless otherwise stated in writing. Remaining balances must be paid in full prior to the scheduled experience date.

Failure to submit required payments by the agreed deadline may result in cancellation of the reservation without refund.

Tru Luxe Coaches maintains a premium vehicle environment and expects all guests to treat the coach with care and respect.

A standard post-experience cleaning is included in the booking. However, excessive cleaning or damage may result in additional charges, including but not limited to:

• Vomit or bodily fluid cleanup

• Spills requiring deep cleaning

• Broken fixtures, upholstery damage, or stains

• Trash accumulation beyond normal use

• Smoke or odor remediation

• Exterior damage caused by passengers

Additional cleaning or damage fees may range from $250 to $1,500 depending on severity and will be charged to the card on file.